Privacy Policy for Gears & Glow
Gears & Glow ("we," "our," or "us") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from our online platform, or otherwise interact with us. Our artisan cosmetics manufacturing activities include the production of handmade soap, crafting handmade cosmetics, formulating natural lip balms, manufacturing sugar body scrubs, creating handmade bath bombs, blending body and hair oils, developing creams with botanical extracts, producing clay face masks, creating aromatic skincare oils, and assembling skincare gift sets.
Information We Collect
We collect various types of information in connection with our services. This includes:
- Personal Information You Provide: When you make a purchase, create an account, sign up for our newsletter, respond to a survey, or contact us, you may provide us with personal data such as your name, email address, postal address, phone number, and payment information. This information is essential for processing your orders for handmade soaps, lip balms, body scrubs, bath bombs, and other cosmetic products.
- Transaction Information: Details regarding your purchases of our artisan cosmetics, including product details, purchase price, date of purchase, and shipping information.
- Automatically Collected Information: When you access our online platform, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our platform, and information about how you interact with our site. We refer to this automatically-collected information as “Device Information.”
- Communication Information: Records of your communications with us, including customer service inquiries and feedback related to our handmade soaps, skincare products, and gift sets.
How We Use Your Information
We use the information we collect for various purposes, including:
- Fulfilling Orders: To process and fulfill orders for our handmade cosmetics, manage payments, arrange for shipping, and provide you with invoices and order confirmations.
- Customer Service: To communicate with you about your orders, respond to your inquiries, and provide customer support related to our products.
- Improving Our Services: To analyze how our customers interact with our online platform and products, which helps us improve our handmade soap, lip balm, scrubs, and other cosmetic formulations and offerings.
- Marketing and Promotional Purposes: To send you marketing and promotional communications about our products, special offers, and news if you have opted in to receive them.
- Security and Fraud Prevention: To screen our orders for potential risk or fraud, and to protect the security and integrity of our online services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Sharing Your Information
We share your personal information with third parties to help us use your personal information, as described above. These third parties include:
- Service Providers: We use third-party service providers to perform functions on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.
- Marketing Partners: With your consent, we may share your information with marketing partners to deliver targeted advertisements or promotional materials.
- Legal and Regulatory Requirements: We may disclose your information to comply with any applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request the deletion of your personal information under certain circumstances.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
- Objection to Processing: You have the right to object to our processing of your personal information under certain circumstances.
- Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Security of Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no internet transmission is ever completely secure or error-free. We encourage you to take steps to protect your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our online platform. We encourage you to review this Privacy Policy periodically.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by postal mail at:
Gears & Glow
231 Millstone Lane, Unit 10C,
Toronto, ON, M5V 1A1,
Canada